Responsible gambling

If you're experiencing problems with your gambling or simply want to have more control over your online gaming, LetsLucky Casino's responsible gaming tools can help.

Self-Exclusion

You may choose to exclude yourself from playing at our casino for a specified period of time. This means that we will block access to your account and prevent you from accessing our website or mobile app during this time. To self-exclude, please contact our support team and provide them with your request. You can choose the length of time for which you want to exclude yourself: 6 months, 1 year or permanently.

Deposit Limits

If you feel that your gambling is becoming too expensive, you can set a daily deposit limit on your account. This means that no matter how much money you have available, we will not let you add any more funds beyond this amount for the specified period of time. To set a deposit limit, please log in to your account and go to "Responsible Gaming" or contact our support team. We recommend that you start with low limits and gradually increase them as needed.

Loss Limits

A loss limit is similar to a deposit limit but applies to the amount of money you lose on each gaming session. This can be very helpful if you're trying to cut down on your losses or stick within a budget. To set a loss limit, please log in to your account and go to "Responsible Gaming" or contact our support team. We recommend that you start with low limits and gradually increase them as needed.

Time-Outs

A time-out is similar to self-exclusion but can be used for a shorter period of time. With this option, we will block access to your account for the specified length of time (usually between 24 hours and 30 days). To set up a time-out, please log in to your account and go to "Responsible Gaming" or contact our support team. We recommend that you start with low limits and gradually increase them as needed.

Reality Checks

These are reminders of how much money has been spent playing games during a specific gaming session. The checks can be set up at intervals ranging from 1 minute to several hours, depending on your preference. This tool is very helpful if you're trying to stay within budget or avoid mindless gambling. To activate reality checks, please log in to your account and go to "Responsible Gaming" or contact our support team.

Self-Assessment

Our website includes a self-assessment questionnaire that can help determine whether you have problems related to problem gaming. To access the form, click on the 'responsible gaming' icon in your account.

Please note: If you are experiencing issues with debt or if someone else is using your bank details without permission to deposit money into your online casino account, please get help from our customer support team to resolve the issue promptly.

Remember that problem gaming can be a difficult situation for everyone involved. If you're feeling like gambling has become too much of a burden or is affecting relationships with family and friends, let's talk about it today.